Legal notice

Chief Operations Officer Ryo Kitahara
Address 130-1 Shiozaki, Shinonoi, Nagano, Nagano 388-0014
Phone number 026-292-2140
Email address customer@toscom-inc.co.jp
Store URL https://store.holzac.jp/en
Payment Credit card
Apple Pay, Google Pay, Shop Pay
Required amount
other than the price of goods
Nationwide flat rate 250 yen.
Minimum order 1
Expiration date Please pay within 3 days.
If payment is not received within 3 days, the order will be cancelled.

The product will be shipped within 2 or 3 days after confirming payment.

For other payment methods, we will ship within 2 business days after your order if there is no specified date. (Excluding year-end and New Year holidays, summer holidays, and GW)

Delivery method Delivery by shipping company after we make arrangements
Returns and Defective Products

In case of "defective goods or our mistake in goods," we will be responsible for the cost

Please contact us in case of any accidents such as damage during shipping.

We will send you a new item as soon as possible at our expense for both shipping and handling.

【Return policy】
*In case of defective products or mistakes in our products
*For the customer's convenience: ""Wrong product ordered"", ""Wrong number of items ordered"", etc.
-Only unopened and unpacked products will be accepted.
-Shipping charges for returns are the responsibility of the customer.
-We do not accept exchanges for other products.

Refunds will be available if we are notified within 7 days of purchase.

【Return Method】
Please contact us via e-mail or contact us.